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About Brian Lee

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Get to know Brian Lee

Healthcare’s Engagement Expert

Brian Lee, CSP, is one of North America’s leading experts in the field of improving the Patient Experience and Staff Engagement, and is the author of 5 books, including “Satisfaction Guaranteed” and “Keep Your Nurses and Healthcare Professionals for Life,” and “Skillful Physician Communications.”

For two consecutive years, the International Customer Service Association Conference recognized Brian as the number one rated Customer Service Expert Speaker in the World. 

Brian Lee, founded Custom Learning Systems Group and the Healthcare Service Excellence Institute in 1984, and has organized the acclaimed Healthcare Service Excellence Conference since 2000. 

Brian has been awarded the designation of CSP, Certified Speaking Professional, by the National Speakers Association. 

You are defined by your customers based on their personal experience. We're in a whole new era of understanding. Star ratings now are a fact of life and for organizations today to be successful, they need to master these skills and we better darn well know how to deliver a five-star experience.
- Brian Lee

Best Selling Author

Brian is a best-selling author and sought-after presenter in the healthcare industry (having presented all over North America, and 14 countries worldwide).
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